Host / Hostess

Position:  Host/Hostess

Location:  Akira Back Delray, The Ray Hotel

Department:  Operations, Front of House

Reports To:  General Manager, Assistant General Manager

Type:  Hourly Non-Exempt

Salary Adjustments:  Based on Performance

POSITION SUMMARY:  A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess greets Guests upon arrival, inform Guests of their wait time, monitors a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.

A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends.

 

This job description is a summary of duties however it is by no means an all-inclusive list. It is merely a broad guide to expected duties of the position

 

-        Greet all guests promptly, with a friendly and upbeat attitude

-        Provide a friendly, personal demeanor with a willingness to interact 

-        Provide professional and friendly guest services  

-        Commits self to the below listed company values, and acknowledges dedication to providing excellent guest service for our guests and our internal team, always

 

 

-        Ability to work safely and prevent personal injury

-        Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions

 

-        Assists and/ or completes additional tasks as assigned

-        Consistently following Food & Beverage sequence of service utilizing all proper procedures standardized by venue managers and chefs

-        Encourage to make weekly table reservations

-        Building and establishing a personal clientele

-        Participate in weekly marketing requirements

-        Answering telephone and directing calls where necessary

-        Overseeing daily restaurant reservations, pre-assigning seating where necessary

-        Communicating with Restaurant Reservations Dept. regarding VIPs, special orders, cake orders, special requests, large parties, etc. - responsible for conveying all such information to management

-        Greeting and seating in a timely, positive, welcoming and professional manner as they arrive

-        Control the flow of guests coming into the restaurant, bar and lounge under pressure

-        Maintain the proactive approach to solving any guest's questions, issues, and concerns

-        Bidding farewell to guests, using their name when known and encouraging them to return

-        Cleaning menu covers, replacing inserts and general tidiness of podium area where necessary

-        Shutting down podium, forwarding phones to voice-loop and stacking menus at end of shift

-        Effectively communicating with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees

-        Following all procedures and policies set forth by the company, division, department, local and state health officials

-        Assists and/ or completes additional tasks as assigned

 

 

-        Accountability

-        Development

-        Working relationships

-        Judgment

-        Quality of work

-        Job skills knowledge

-        Productivity

-        Dependability

-        Punctuality

-        Adherence to Policy

-        Verbal communication

-        Attitude

-        Appearance

-        Teamwork

-        Guest satisfaction

-        High School Diploma or equivalent required

-        Proof of eligibility to work in the United States

-        Valid Driver’s License

-        18+ years of age

-        Possession of or the ability to possess all state required work cards

-        Maintain a professional, neat and well-groomed appearance adhering to Company standards

 

-        One-year experience as a Host/Hostess in a similar hospitality, high-volume restaurant environment or 6 months experience in a fine dining establishment

-        1 Year experience in marketing nightclubs, restaurants and/or related experience in a Retail or marketing internship or related university marketing course preferred

-        Experience with social media platforms such as Facebook, Twitter, etc. and active participant in social media

-        Ability to work as part of a team in a high stress & a high-volume environment

-        Demonstrate experience and ability to work in a dynamic environment that includes frequent change

-        Good communication skills and ability to multi-task required; multilingual is a plus

-        Ability to read and write in English proficiently

-        Physically able to walk without assistance on various surfaces for an extended period of time. Ability to lift up to 50 lbs

-        Professionally groomed in a manner consistent with department grooming standards

-        Basic computer skills and experience with computer-based reservations systems

-        Ability to follow directions well, make quick decisions, and keep organized while under pressure

-        Ability to program and operate a multi-line telephone

-        Excellent customer service skills are required

-        Maintain a clean and safe working environment

 

 

 

-        Create and maintain a sense of urgency 

-        Ability to perform basic mathematical equations

-        Must have strong problem-solving skills

-        Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

-        Ability to maintain a high level of confidentiality

-        Ability to demonstrate a positive attitude always 

-        Ability to keep an open and objective view

-        Ability to listen empathetically and be respectful always

-        Ability to maintain composure and stay focused

-        Ability to maintain personal integrity

-        Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

-        Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

 

 

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

-        Must have good positive energy to make it through the day

-        Must be able to read the computer monitors

-        Must be able to print legibly for guests to read

-        Must be observant and quick to respond to various situations

-        Must be fluent in both written and spoken English language

-        Must be able to move quickly through work and set the pace in the office and/or venue

-        Must be able to sit and/or stand for extended periods of time

-        Must be dexterous and able to participate in all service aspects.

-        Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

-        Must be able to push and lift up to 50 lbs.

-        Ability to use hands to handle, or feel objects, tools or controls

-        Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

-        Ability to talk, hear, taste, and smell

-        Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

-        Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors

-        Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume

-        Involves constant public contact

-        Fast paced, high volume, high energy 

-        Hours may be part-time (less than 30 hours per week)  

-        Schedule could exceed 30 hours per week and may include overtime when approved by management           

-        Work varied shifts to include days, nights, weekends and holidays

 

-        Security Level – LOW

 

This job description is a summary of duties, which you as Host/Hostess are expected to perform in your assignment. It is by no means an all-inclusive list but is merely a broad guide to expected duties. As an employee you should understand that a job description is neither complete nor permanent; it can be modified at any time. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required. Also, at the request of management, any employee may be asked and expected to perform additional duties, responsibilities, or projects without notice.