Food Runner

Position:  Food Runner

Location:  Akira Back Delray, The Ray Hotel

Department:  Operations, Front of House

Reports To:  General Manager, Assistant General Manager

Type:  Hourly Non-Exempt

Salary Adjustments:  Based on Performance

POSITION SUMMARY:  The Food Runner position will be responsible for running food to all guests/tables, as well as but not limited to, all opening, closing and nightly duties.  Responsible for helping maintain clean tables, stocking and cleanliness of silverware, glassware, and dishes and supplying the Servers, Guests, and Chefs with assistance for a high-volume restaurant and/or nightclub. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service always. 

This job description is a summary of duties however it is by no means an all-inclusive list. It is merely a broad guide to expected duties of the position.

 

-        Greet all guests promptly, with a friendly and upbeat attitude

-        Provide a friendly, personal demeanor with a willingness to interact 

-        Provide professional and friendly guest services  

-        Commits self to the below listed company values, and acknowledges dedication to providing excellent guest service for our guests and our internal team, always

 

 

-        Ability to work safely and prevent personal injury

-        Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions

 

-        Provide service to Servers, Cocktail/Lounge Servers and Chefs in a timely manner

-        Consistently following Food & Beverage sequence of service utilizing all proper procedures standardized by venue managers and chefs

-        Actively marketing venue and self

-        Encourage guests to make weekly table reservations

-        Assist in developing restaurant databases through networking and completing data cards

-        Building and establishing a personal clientele

-        Participate in weekly marketing requirements and outings

-        Command full menu knowledge at all times and preparation methods

-        Deliver food to the guest's table in an appropriate manner

-        Identify and briefly describe each plate to the guests accurately

-        Stock and wipe plates in the assigned area

-        Always keep the area clean and tidy

-        Work as a liaison between the kitchen and the serving staff, conveying guest issues

-        Assist in bussing tables and marking appropriate silverware when necessary

-        Assist in ensuring the cleanliness of all service stations

-        Report to the kitchen if the table is properly cleared and marked or if guests are eating slowly

-        Anticipating the guests' needs and responding appropriately with a sense of urgency

-        Bidding farewell to guests, using the guest's name when known, and encouraging them to return

-        Perform assigned side work

-        Actively working as a goodwill ambassador by exhibiting the Art of Excellence philosophy

-        Working as a team, assisting all guests' and employees' needs and inquiries, helping others and requesting help as needed

-        Effectively communicating with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees

-        Following all procedures and policies set forth by the company, division, department, and local and state health officials

-        Follow all health and safety regulations

-        Conforming to the department grooming standards, uniform or attire, and jewelry policy

-        Responsible for end of shift clean-up work as outlined by management

-        Always be positive, show enthusiasm, be humble, be thankful, and be respectful to all team members

 

 

-        Accountability

-        Development

-        Working relationships

-        Judgment

-        Quality of work

-        Job skills knowledge

-        Productivity

-        Dependability

-        Punctuality

-        Adherence to Policy

-        Verbal communication

-        Attitude

-        Appearance

-        Teamwork

-        Guest satisfaction

-        High School Diploma or equivalent required

-        Proof of eligibility to work in the United States

-        Valid Driver’s License

-        18+ years of age

-        Possession of or the ability to possess all state required work cards

-        Maintain a professional, neat and well-groomed appearance adhering to Company standards

 

-        Two years’ direct experience as a busser in a similar, high-volume restaurant environment; 6 months preferred in a fine dining establishment

-        Experience in and ability to meet marketing requirements outlined by management

-        Experience in and ability to meet social media requirements outlined by management

-        Experience with social media platforms such as Facebook, Twitter, etc. and active participant in social media

-        Ability to work as part of a team in a high stress & high-volume environment

-        Good communication skills: multilingual is a plus

-        Ability to speak and read in English proficiently

-        Read and organize tickets in the kitchen - make sure chefs are aware of special orders or allergies

-        Recognize dishes, assemble final garnish and know seat numbers

-        Physically able to lift and carry at least 50lbs on a tray or arm service where it applies

-        Physically able to walk without assistance on various surfaces for an extended period of time

-        Professionally groomed in a manner consistent with department grooming standards

-        Positive attitude, self-motivated, energetic and is a willing learner

-        Ability to follow directions well, make quick decisions, and keep organized while under pressure

-        Knowledgeable about health and safety regulations

-        Ability to use standard kitchen equipment, including, but not limited to refrigerators/coolers, slicers, sharp knives, beverage machines, etc.

-        Must possess good attention to detail, and ability to work under pressure

-        Excellent customer service skills are required

-        Maintain a clean and safe working environment.

 

 

-        Create and maintain a sense of urgency 

-        Ability to perform basic mathematical equations

-        Must have strong problem-solving skills

-        Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

-        Ability to maintain a high level of confidentiality

-        Ability to demonstrate a positive attitude always 

-        Ability to keep an open and objective view

-        Ability to listen empathetically and be respectful always

-        Ability to maintain composure and stay focused

-        Ability to maintain personal integrity

-        Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

-        Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

 

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

-        Must have good positive energy to make it through the day

-        Must be able to read the computer monitors

-        Must be able to print legibly for guests to read

-        Must be observant and quick to respond to various situations

-        Must be fluent in both written and spoken English language

-        Must be able to move quickly through work and set the pace in the office and/or venue

-        Must be able to sit and/or stand for extended periods of time

-        Must be dexterous and able to participate in all service aspects.

-        Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

-        Must be able to push and lift up to 50 lbs.

-        Ability to use hands to handle, or feel objects, tools or controls

-        Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

-        Ability to talk, hear, taste, and smell

-        Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

-        Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors

-        Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume

-        Involves constant public contact

-        Fast paced, high volume, high energy 

-        Hours may be part-time (less than 30 hours per week)  

-        Schedule could exceed 30 hours per week and may include overtime when approved by management           

-        Work varied shifts to include days, nights, weekends and holidays  

 

 

-        Security Level – LOW

 

This job description is a summary of duties, which you as Food Runner are expected to perform in your assignment. It is by no means an all-inclusive list but is merely a broad guide to expected duties. As an employee you should understand that a job description is neither complete nor permanent; it can be modified at any time. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required. Also, at the request of management, any employee may be asked and expected to perform additional duties, responsibilities, or projects without notice.